FAQs
Yes, we’re happy to engrave in any language. Just enter your text in the desired language during personalization.
Yes, most items can be resized. Check the product page for details, or contact us if you’re unsure.
We can accommodate changes until 3:00 PM CET on the same day the order is placed. After this time, we cannot guarantee that modifications will be possible, as the order may already be in production. For any requests, please contact us at info@milacantes.com as soon as possible.
Yes! On certain pieces, we can engrave on both sides. Please check the product details or reach out to us for specifics.
If your text exceeds the character limit, we’ll contact you to discuss options or suggest an alternative style.
Currently, we don’t offer a preview option before purchase. However, in certain cases, we can provide a preview after the order is placed, if requested and agreed upon in advance. Rest assured, our designers carefully follow your instructions to ensure a beautiful result.
Custom pieces are made to order and typically take 1-2 business days to produce. Times may vary slightly during busy periods.
We accept major credit and debit cards, PayPal, and other secure payment options at checkout.
If you haven’t received an order confirmation, please check your spam folder. If it’s still missing, contact us at info@milacantes.com so we can assist.
Yes, every order includes a complimentary satin gift bag for a beautiful presentation. For an extra-special touch, you can purchase a personalised note or premium gift box, available as a separate product on our website.
Only one promo code may be used per order, but you’re welcome to combine a promo code with gift card credits.
Absolutely! We’re happy to accommodate bulk orders for events or corporate gifts. Contact us for special pricing and options.
Yes, we ship worldwide! However, certain location-based restrictions or customs regulations may apply. Check our shipping page or contact us for more information.
Once your order ships, we’ll email you a tracking number. You can track your order through carriers like 17track.net, parcelsapp.com, or dhl.com for express shipping.
You’ll receive a shipping confirmation email with tracking information. If you haven’t received it within 4 business days, please check your spam folder, order status page or contact us.
Yes, as long as your order hasn’t shipped yet. Contact us as soon as possible to request an address update.
Customs and duty fees may apply for orders delivered outside the EU and UK. These fees are determined by your country’s regulations and are the responsibility of the customer.
If your order is delayed, check the tracking link in your confirmation email. If it’s marked as shipped but hasn’t arrived within the expected time, please contact us for assistance.
If an order is undeliverable and returned to us, we can reship it. A second shipping fee may apply. Please contact us to confirm or update your address.
We always recommend using a secure address for delivery. If your order is marked as delivered but you didn’t receive it, please check your mailbox, ask your neighbors, or contact your local post office. Note that we do not refund or replace items that are tracked as delivered.
Our jewellery is crafted from luxurious materials, including premium stainless steel, fine sterling silver, 18k gold and rose gold plating, rich genuine leather, and high-grade nylon.
Most of our jewelry is crafted to withstand exposure to water and will not fade, tarnish, or lose color. We use high-quality materials like 316L stainless steel, 18k gold, and 925 sterling silver.
Avoid exposure to salty water, chemicals, perfumes and extreme temperatures. Store it in a cool, dry place and use a soft cloth to polish it gently.
Our jewelry is made from high-quality stainless steel or sterling silver. Stainless steel typically contains a small percentage of nickel. If you have specific sensitivities, we recommend reaching out to us before placing an order.
Due to their custom nature, personalized items are non-returnable. However, if there’s an error in the engraving or the item quality isn’t satisfactory, please reach out to us for support.
If your item arrives damaged, incorrect, or faulty, please email us at info@milacantes.com with photos and details of the issue. Our team will guide you through the process to arrange a replacement or repair.
You can reach us by email at info@milacantes.com or visit our Customer Service page.
Mila Cantes is committed to eco-friendly practices, including responsibly sourced materials and sustainable packaging. Our production facilities are powered entirely by solar energy.
Yes, we’re happy to engrave in any language. Just enter your text in the desired language during personalization.
Yes, most items can be resized. Check the product page for details, or contact us if you’re unsure.
We can accommodate changes until 3:00 PM CET on the same day the order is placed. After this time, we cannot guarantee that modifications will be possible, as the order may already be in production. For any requests, please contact us at info@milacantes.com as soon as possible.
Yes! On certain pieces, we can engrave on both sides. Please check the product details or reach out to us for specifics.
If your text exceeds the character limit, we’ll contact you to discuss options or suggest an alternative style.
Currently, we don’t offer a preview option before purchase. However, in certain cases, we can provide a preview after the order is placed, if requested and agreed upon in advance. Rest assured, our designers carefully follow your instructions to ensure a beautiful result.
Custom pieces are made to order and typically take 1-2 business days to produce. Times may vary slightly during busy periods.
We accept major credit and debit cards, PayPal, and other secure payment options at checkout.
If you haven’t received an order confirmation, please check your spam folder. If it’s still missing, contact us at info@milacantes.com so we can assist.
Yes, every order includes a complimentary satin gift bag for a beautiful presentation. For an extra-special touch, you can purchase a personalised note or premium gift box, available as a separate product on our website.
Only one promo code may be used per order, but you’re welcome to combine a promo code with gift card credits.
Absolutely! We’re happy to accommodate bulk orders for events or corporate gifts. Contact us for special pricing and options.
Yes, we ship worldwide! However, certain location-based restrictions or customs regulations may apply. Check our shipping page or contact us for more information.
Once your order ships, we’ll email you a tracking number. You can track your order through carriers like 17track.net, parcelsapp.com, or dhl.com for express shipping.
You’ll receive a shipping confirmation email with tracking information. If you haven’t received it within 4 business days, please check your spam folder, order status page or contact us.
Yes, as long as your order hasn’t shipped yet. Contact us as soon as possible to request an address update.
Customs and duty fees may apply for orders delivered outside the EU and UK. These fees are determined by your country’s regulations and are the responsibility of the customer.
If your order is delayed, check the tracking link in your confirmation email. If it’s marked as shipped but hasn’t arrived within the expected time, please contact us for assistance.
If an order is undeliverable and returned to us, we can reship it. A second shipping fee may apply. Please contact us to confirm or update your address.
We always recommend using a secure address for delivery. If your order is marked as delivered but you didn’t receive it, please check your mailbox, ask your neighbors, or contact your local post office. Note that we do not refund or replace items that are tracked as delivered.
Our jewellery is crafted from luxurious materials, including premium stainless steel, fine sterling silver, 18k gold and rose gold plating, rich genuine leather, and high-grade nylon.
Most of our jewelry is crafted to withstand exposure to water and will not fade, tarnish, or lose color. We use high-quality materials like 316L stainless steel, 18k gold, and 925 sterling silver.
Avoid exposure to salty water, chemicals, perfumes and extreme temperatures. Store it in a cool, dry place and use a soft cloth to polish it gently.
Our jewelry is made from high-quality stainless steel or sterling silver. Stainless steel typically contains a small percentage of nickel. If you have specific sensitivities, we recommend reaching out to us before placing an order.
Due to their custom nature, personalized items are non-returnable. However, if there’s an error in the engraving or the item quality isn’t satisfactory, please reach out to us for support.
If your item arrives damaged, incorrect, or faulty, please email us at info@milacantes.com with photos and details of the issue. Our team will guide you through the process to arrange a replacement or repair.
You can reach us by email at info@milacantes.com or visit our Customer Service page.
Mila Cantes is committed to eco-friendly practices, including responsibly sourced materials and sustainable packaging. Our production facilities are powered entirely by solar energy.